Home » Customer Experience Feedback Customer Feedback How many times in the last two years have you done business with Buckner HeavyLift Cranes?(Required) Once Two to four times Five or more times Never What is your current business relationship with Buckner HeavyLift Cranes?(Required) Currently renting equipment Have rented within the last two years Have rented, but not within the last two years Which rental option(s) have you used? Machine only Machine with attachments Machine with maintenance package Machine with crew/operator What type of equipment have you rented in the past two years? Under 300 tons 300–400 tons 400–750 tons Above 750 tons Combination of the above How would you best describe your company's market or industry? (Select all that apply) Heavy construction Commercial construction Refinery Manufacturing Stadium construction Data centers Project management Industrial Renewable energy Other How many projects per year does your company undertake where a heavy-lift crane is needed? One or less Two to four Five to ten More than ten How did you first hear about Buckner HeavyLift Cranes? Referral Trade show Web search Repeat customer More than ten Saw equipment on a jobsite Other What was the primary reason you chose Buckner over another provider? Availability Prior relationship Equipment selection Crew expertise Reputation Price Safety Other Did you consider other rental companies for this job? Yes No Which other companies did you consider?How would you rate the condition of the equipment when it arrived? 1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent Did the equipment perform as expected for your job requirements? Yes Mostly No What was not as expected about the equipment performance?Did you experience any mechanical issues or downtime during the rental? Yes No Was the equipment delivered on time and to the correct location? Yes Delivered Late Wrong Location Other How would you rate the professionalism and skill of the Buckner operator/crew? 1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent Did the operator communicate clearly with your team and site supervisor? Yes, very clearly Somewhat Not well How responsive was Buckner when/if maintenance was needed on-site? 1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent Was maintenance completed without significantly delaying your project? Yes Minor delays Significant delays How easy was it to get a quote and book the equipment? 1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent How responsive was your Buckner contacts throughout the rental? 1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent How would you rate the value you received for the price paid? 1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent How likely are you to recommend Buckner HeavyLift Cranes to others?(Required) Very Unlikely Unlikely Neutral Likely Very Likely How likely are you to rent from Buckner HeavyLift Cranes again?(Required) Definitely Probably Unsure Probably not Definitely not What's one thing Buckner did well?What's one thing Buckner could have done better?